Property Claims Handler
Oldham
£25,500 - £31,000
Hybrid after probation
We're looking for an experienced Property Claims Handler to join a growing, customer‑focused team in Oldham. If you're confident managing claims from start to finish and enjoy delivering excellent service, this is a great opportunity to develop your career within a supportive, busy environment.
What You'll Be Doing
* Managing property claims from first notification through to settlement
* Coordinating and overseeing contractors
* Handling enquiries from clients, insurers, contractors, and policyholders
* Providing clear updates and managing expectations throughout the claim
* Working within SLAs and KPIs to maintain service excellence
* Reviewing site data, images, and reports to make liability decisions
* Approving or amending scopes of work and producing technical reports
* Ensuring compliance with industry regulations
* Supporting continuous improvement across processes and customer experience
What We're Looking For
If you've worked in property claims, housing disrepair, insurance customer service, loss adjusting, repairs coordination, or any similar role, we'd be keen to discuss your experience.
You'll also bring:
* At least 1 year of claims handling experience (property, drainage, plumbing, heating, or underground services ideal)
* Strong communication skills and a customer‑first mindset
* Confident decision‑making and good analytical ability
* Ability to work in a busy environment and meet deadlines
* Good IT skills, including Microsoft Office
* Insurance qualifications are a bonus but not essential
What's On Offer
* Annual salary review
* Performance‑based bonus scheme
* Hybrid working after probation
* Academy training and clear progression opportunities
* Additional leave
* Company pension
* Smart‑casual dress code
* Regular social events
* Employee wellness initiatives
* Free on‑site parking
If you're motivated, organised, and ready to join a supportive and ambitious team, apply today.