Role - 1st Line Support Engineer
Location - Oxford (Onsite)
Key skills of the 1st Line Support Engineer
* First line of support, ensuring the smooth running of the company's IT systems with minimum disruption.
* Act as the primary point of contact for all helpdesk requests and incidents via face-to-face, phone, and email including Google G-Suite
* Install, configure, purchase, and maintain desktop/laptop PCs.
* Resolve IT issues, service requests, and changes using the Helpdesk tool.
* Maintain an accurate inventory/database of IT hardware/software and ensure all software is authorised and licensed.
* Provide support for telephony, audio-visual equipment, projectors, and video conference facilities.
* Work with third-party IT support companies and vendors as required.
Key experience of the 1st Line Support Engineer
* Strong expertise in supporting Windows based PCs and servers.
* Proficiency with Windows Desktop (Enterprise), MS Office, and Google G-Suite.
* Excellent troubleshooting and problem-solving abilities.
* Experience with ticketing systems and understanding of ITIL best practices.
* Basic understanding of network infrastructure (TCP/IP, DNS, DHCP).
* Ability to provide clear and concise technical support to non-technical users.
Experience with Windows Server, Firewalls (Checkpoint, PALO ALTO), Active Directory, Telephony, IT Security, Virtualisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android) is desirable.