Housing Services Manager £50,000 to £55,000 (Depending on experience) Burton upon Trent Permanent, Full Time If you care about helping people, join us in transforming lives,homesand communities. We are driven to make a difference to peoples lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive. We are looking for a Housing Services Manager to support the Head of Housing in making a significant and effective contribution to both the organisation and our customers, ensuring that it is well positioned to achieve its vision, current and future business, operationalplansand performance targets. This is a leadership role, bo th within our Housing Directorate andoperatingacross the wider organisation,shapingand driving excellent housing management services, best practice, with the value of meaningful customer feedback to drive improvements. Delivering the Groups strategies that underpin our Housing services to achieve outstanding standards of service, maximise income and make a lasting difference to our customers and communities. You will alsobe requiredto: Lead Housing Services and all housing services touchpoints, including collaborative working with our Assets, Tenancy Sustainment and Customer Engagement Teams. Anticipate and meet regulatory requirements and changes relevant to the services. Lead the Consumer Standard gap analysis of the relevant housing areas. Report regularly to the Head of Housing and Senior Leadership Team on project and service performance. Lead on the development of related policies and procedures. Ensure effective and robust arrangements are in place for customer scrutiny of our services and they can challenge, monitor, influence and add value. Develop andmaintaineffective and productive working relationships with wide ranging stakeholders such as Local Authorities, Social Services, providers of care and support, voluntary and statutory groups. Support in project and change management,customerand community initiatives. Ensure that all projects are carried outin a timely manner, with a framework for implementation. Support the Head of Housing to achieve our voids target. Be a positive,professionaland effective role model, taking responsibility for recruiting, inspiring, motivating,retaining, change, flexibility,coachingand support. Ensure that we candemonstratecontinuous improvement in optimising resources, value for money,efficiencyand social responsibility. Managing budgets within guidelines. The successful candidate will have: Up to date experience and professional knowledge about the provision of Housing in multi tenure environments,legislationand technical developments to ensure theyare able toadvisethe organisation. Extensive experience of developing andmaintainingrelationships with a broad range of people, at all levels, whilstevidencingthat they can add value to the organisation. A strong communicator that inspires and motivates internal and external audiences. A strongtrack recordin managing teams, including off-site workers, providing a breadth of excellent housing and tenancy management services. Experience of developing and delivering relevant policies,proceduresand strategies. Todemonstratetheappropriate calibrefor senior management post and can keep abreast of the challenges of the professional areas managed. Interviews will take place on the 12th and 13th March 2026 The Company We offer wellmaintained, affordable homes across East Staffordshire, South Derbyshire, andNorth WestLeicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to peoples lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is toTransform Homes, Lives, andCommunitiesin our region,and for more than 22 years nowthat is exactly what we have been doing.