This apprenticeship opportunity will provide valuable work experience in Facilities Support. Under supervision the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the workplace to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework. The Facilities Support Team in the Directorate of Place & Growth is responsible for in the Directorate of Place & Growth is responsible for providing facilities support to all staff within the corporate buildings. We are looking for someone with a keen interest in Facilities Management and customer services, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough. Professional Duties: The apprentice will be expected to: As allocated by your line managers, perform a range of basic Facilities Management duties which include specific tasks related to the formal qualification. Work with colleagues, taking instruction, making notes and meeting the basic needs of the team. Deal politely with Customers, Contractors and Internal colleagues. After training, be able to always deliver an acceptable level of customer service. Handling calls made to the service/team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service. Provide basic Facilities Management advice and information to Customers, Contractors and Internal colleagues, by telephone, email or in person Undertake general administrative duties including filing, photocopying, etc. Team Specific tasks: Under direct supervision to learn about and work towards undertaking duties related to Facilities Support. Throughout the Apprenticeship programme to assist senior staff in the following duties: To raise orders on in-house CFM system (Concerto), chase outstanding orders and quotations and produce stats for monthly meetings Daily responsibility for monitoring group emails and allocation as necessary Assist the Soft Services Support Manager in providing an excellent customer service (in person and on the phone) to all staff within corporate buildings. To provide access to sites and arrange for keys Personal Development: To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification Facilities Service Operative (Level 2) as part of an apprenticeship programme. To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this. As a Royal Greenwich employee, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.