Spa
Experience Host (Part-Time Position)
Location: Hoar Cross
Hall, Staffordshire
About Us
Nestled in
the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately
home with the indulgence of a luxury spa resort. Offering an unrivalled guest
experience, our estate boasts exquisite dining venues, expansive gardens, and a
world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional
service and creating unforgettable memories for our guests.
Here at
Hoar Cross Hall our aim is to treat our guests as a friend of the family and to
create positive memorable experiences during their stay or visit to the Hall
and Spa.
Our purpose
is to hire people with passion and positivity. We train you for skill, nurture
you to grow and achieve your goals….
The Role
Offering a range of wellness
treatments, exceptional facilities, and providing outstanding guest
experiences, we are seeking for friendly and dedicated individuals to join our
Spa Experience Host Team. The ideal candidate will be passionate within this field
and will be responsible for providing a high standard of care and service to
our guests ensuring they maintain Pool and Spa Quality Standards.
Key Responsibilities
* Providing exceptional
customer service, ensuring every guest feels welcome and valued
* Ensuring all areas of
the spa are clean, tidy, and well-maintained, including treatment rooms,
locker rooms, and public areas
* Adhering to health and
safety regulations, ensuring a safe environment for both guests and staff
* Working closely with
other team members to deliver seamless service and support across all
relevant departments
* Informing guests about
spa services, treatments, and guidelines, enhancing their overall
experience
* Supporting with guest
arrivals and departures
* Addressing and resolving
guest issues promptly and efficiently, maintaining a positive and
professional manner
Personal
Specification
Essentials
* Have a customer service
background with strong interpersonal skills and a friendly, approachable
manner
* Have a demonstrated
interest in pool and spa quality standards
* Be meticulous attention
to detail to ensure the highest standards of cleanliness and safety are
obtained
Desirables
* Have previous experience
in a similar role within the Spa/Hospitality industry
Additional
Information
* Part-Time
- 24 hours per week
* Working
3 out of 7 days a week
* Salary:
£12.71 per hour
* Fully
Flexible
Why Join
Us
* Work in a picturesque, historic estate
with a focus on luxury and high standards in hospitality
* Complimentary Spa Day on work
anniversaries at any of our company spas
* Free meal provided daily through our
staff canteen
* Complimentary use of leisure and spa
facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa
days
* Discounts on food, drink and retail
across our venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training
programme
* Perkbox Online benefits and discounts
* On-line Doctor support
(appointments/prescriptions)
* A fun, supportive and inclusive work
environment with loads of development opportunities
People
say you can’t choose your family, well we choose you to be part of ours!