A job with Scudamore’s isn’t like a job anywhere else. As Cambridge’s premier and longest-standing punting company operating 364 days a year from dawn til dusk with three punt hire stations and over 175,000 visitors each year, Scudamore’s is one of Cambridge’s most popular and high-profile visitor attractions. Join our dynamic team at Scudamore's as a Bookings Sales Administrator and make a difference in creating unforgettable experiences for our customers. This is a fixed-term contract starting right away and running through to the end of October 2026, with the potential to extend. Task Overview The Bookings Sales Administrator provides efficient administrative, sales, and customer service support to ensure the effective operations of the Bookings Office. The post holder works closely with management to support client relationships, business development, training activities, and office operations, while delivering a consistently high standard of customer service. What's involved? A Bookings Sales Administrator at Scudamore’s serves as the first line of contact for incoming enquiries. Your duties will be varied, but ultimately your role is about 5 main things: Handling customer interactions positively and effectively, whether helping them to choose the right product, providing support with managing their reservations, or providing ongoing customer care. Responding to customers with empathy and professionalism, ensuring that any reservations are completed promptly, documented accurately and to the client’s expectation. Ensuring customer feedback is welcomed and handled appropriately. Providing general organisational support, including helping with customer bookings on arrival at our stations and assisting other departments with their administrative tasks. Most importantly, always ensuring a high level of customer service in line with our Company values. What’s the package? Yearly Salary of £29,172.15 plus a discretionary performance related & company profit share bonus of up to £2,250 (pro rata). Location: Cambridge city-centre. Hours: 40 hours per week during business operation hours incl. 30-minute lunch break per day. Working 5 days out of 7, including weekends and bank holidays. Must be able to work flexible hours as required by the business during peak season (April-Oct) Benefits: 28 days paid annual leave (pro rata), flexible working schedule, opportunities for further career progression for the right candidate, regular staff award nights and popular company parties, Health Cash Plan and local discounts Contract term: Fixed term contract until the 31st of October 2026, starting as soon as possible. Possibility of extension depending on performance and business needs. What makes you a Scudamore’s Bookings Administrator? A Bookings Administrator serving Scudamore’s is always working on behalf of our clients and working together with other team members. To successfully fill this role requires the following aptitudes, behaviours, and skills: - Enthusiasm for delivering first-rate customer service, with a passion for facilitating a positive and enjoyable experience for others. An empathetic telephone manner, with an ability to deal professionally, calmly, and tactfully with customers, always maintaining confidentiality. Effective communication and interpersonal skills, with an excellent command of both spoken and written English. Outstanding administration and organisational skills, with an ability to collaborate, multi-task and work on your own initiative. Good working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word. What would really help? Prior experience working in an administrative role in a customer-oriented environment. Previous experience working in the tourism and travel sector Previous experience working with business clients Interested? Please apply, attaching your CV and a covering letter which should explain your suitability for the role. The closing date for applications is 02nd Feb 2026. Please note that we may interview shortlisted candidates at the earliest opportunity and that vacancies may be filled at any time. Need to know We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK and you will be required to demonstrate this.