Job Title: Portuguese Speaking Customer Service Representative
Location: Gravesend, Kent (European Head Office)
Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)
Salary: £31,000 - £33,000 with excellent benefits
An internationally recognized company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Key Responsibilities:
* Manage and oversee deliveries for the Portugal customer base
* Serve as the first point of contact for all customer requests and enquiries
* Build and maintain strong relationships through proactive communication and weekly calls
* Ensure orders are processed accurately and delivered on time
* Investigate and resolve customer complaints, driving continuous improvement
* Identify and act on opportunities for customer growth and promotional engagement
* Liaise with internal teams to ensure excellent service delivery
* 2-3 years of experience in a demanding customer service environment
* Fluent or native in European Portuguese
* Fluent in English (written and spoken)
* Proficient in Microsoft Office (especially Excel)
* Excellent communication and active listening skills
* Ability to manage challenges with a positive, solutions-focused approach
* Strong attention to detail and process-driven mindset
* Additional languages (especially Spanish)
* Experience with SAP and Salesforce
* Knowledge of international business and complaint resolution processes
Benefits include a competitive salary, contributory pension scheme (up to 7% company match), life assurance (4x basic salary), Employee Assistance Programme, enhanced maternity and paternity leave, company events, referral programme, and free parking.
If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.
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