About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.What you will be doing: As a Financial Support Assistant, you will have the opportunity to provide support alongside Financial Support Consultants to our customers in the timely collection of mortgage arrears, whilst maintaining a pro-active collections strategy.You will ensure that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs.Working within a supportive and collaborative team you will have access to a clear progression matrix to support your career goals! Your responsibilities will include…Dealing with incoming and outgoing correspondence (post, emails, SMS) in line with prescribed SLA's.Interacting with OSB's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence.Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate responseEnsuring system notes are up to date and accurate in line with correspondence with customers.Drafting, proofing and dispatching letters on behalf of all Financial Support Consultants within the department.Utilising SMS's strategies for accounts in pre arrears, mortgage arrears & rent arrears to prompt customer contactWhat's in it for you? We offer a base salary dependent on experience of between £25,000 - £26,000 and a competitive benefits package including:Enhanced family-focused benefitsContributory pension (8% employer 5% employee)Annual bonus opportunity Please use this link to see the fantastic benefits available at OSB: OSB CareersAbout us:OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!Do you have the skills?Previous work experience in a financial institution is advantageous.Previous administration experience is essential.Detailed knowledge of Microsoft applications (in particular Word and Excel) is essential.Ability to interact with people at all levels within the Group is essential.Next steps:Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.Diversity, Equity & InclusionNot sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box.We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all." #INDLP