* Job Type:** Full Time
* Contract Type:** Temporary
* _Your next career starts with Acosta Europe._**
Acosta Europe, a leading force in one of the world's largest Sales and Marketing agencies, is currently seeking a **strategic, results-driven, and detail-oriented Account Manager** to take ownership of our high-profile **Meta account** at **Disrupt** .
This maternity cover role presents a unique opportunity to lead a flagship client relationship, drive meaningful business growth, and deliver exceptional service across a range of dynamic initiatives.
You will be responsible for managing a dedicated team, executing data-informed strategies, optimising investment, and ensuring consistent performance against clearly defined KPIs. Your leadership and insight will play a critical role in strengthening client partnerships, enhancing operational efficiency, and contributing to the long-term success of both Meta and Acosta Europe.
If you excel in fast-paced, collaborative environments and are passionate about delivering measurable impact through strategic account management, we'd be excited to hear from you.
**Location**
* Hybrid** - Primarily home-based
**Salary & Benefits**
* **Salary:** £40,000
* **Bonus:** 10% Performance-Related Bonus
**Key Responsibilities**
**Business Development & Performance**
* Employ the right team structure and talent to meet evolving client objectives.
* Define and agree on KPIs with the client, ensuring delivery within budget.
* Align team roles and responsibilities with service requirements.
* Leverage personal experience and best practices to exceed expectations.
* Develop short- and long-term KPIs in line with client goals.
* Create weekly briefings and reports to demonstrate performance.
* Lead activity plans to drive results.
* Use league tables, incentives, newsletters, and case studies to foster healthy competition (within self-employed guidelines).
* Deliver quarterly business reviews, including financial summaries, cost optimisation opportunities, and display feedback.
**Leadership & Strategy**
* Lead and coach the Operations Executive to meet KPIs and SLAs.
* Collaborate with the Senior Staffing Manager to implement fair bonus/KPI criteria.
* Motivate the team by aligning them with client strategies.
* Coach and develop employed colleagues to enhance performance.
* Create development plans tied to KPIs and appraisal processes.
* Host weekly field management team meetings to maintain motivation and performance.
**Client Relationship Development**
* Strengthen and retain client relationships through strategic planning and loyalty-building.
* Conduct regular meetings to review results and strategies.
* Build a robust contact strategy with key client stakeholders.
* Hold business development meetings to understand client goals and budgets.
* Develop strategic account plans to grow revenue, margin, and pipeline.
**Reporting, Insight & Evaluation**
* Drive performance using actionable insights and timely, accurate KPI reports.
* Anticipate client data needs and proactively implement solutions.
* Provide swift, substantiated performance recommendations.
* Analyse market, channel, fascia, and brand data to generate insights.
* Present feedback and recommendations during client reviews.
**Communications**
* Attend weekly internal management meetings with the Account Director.
* Participate in bi-monthly meetings with other Account Managers to share best practices.
* Communicate company values and goals to the team.
* Promote operational standards and client support across the business.
**New Business**
* Stay informed on industry trends and market developments.
* Conduct high-profile store visits with clients to identify opportunities.
* Share feedback and growth opportunities with clients regularly.
**Data Recording & Reporting**
* Audit field team reports to ensure alignment with client requirements.
* Track performance against KPIs and adjust strategies as needed.
**Compliance**
* Maintain a full understanding of retailer standards and expected conduct.
**Financial Management**
* Manage budgets and ensure accurate financial oversight.
* Oversee bonus spending within agreed parameters.
* Complete monthly reconciliations and forecasts with the client.
* Collaborate with the Account Director on Month End and FAR processes.
* Ensure timely invoicing and communication on financial matters.
* Raise additional activity invoices within 24 hours.
* Secure purchase orders in advance for all spend.
* Resolve aged debt and invoice queries promptly.
**Administration**
* Validate field results through audits.
* Maintain records of equipment and company property allocated to the field team.
**Other Requirements**
* Follow company policies and procedures.
* Comply with health & safety regulations.
* Take ownership of personal development and complete mandatory training.
* Adhere to GDPR policies and practices.
**Essential Knowledge & Skills**
* Proven experience in account management (retail, sales, or client services preferred).
* Strong leadership and coaching skills with a track record of meeting KPIs.
* Excellent communication and relationship-building abilities.
* Strong analytical skills with the ability to interpret data and provide insights.
* Budget management and financial reporting experience.
* Ability to thrive in a fast-paced, multi-project environment.
* Proficiency in Microsoft Office Suite and CRM systems (training on Disrupt Staffing Portal provided).
**Highly Desirable Experience**
* Previous experience in retail, FMCG, or sales.
* Technical product knowledge or interest (not essential).
**JOIN THE TEAM**
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.