Fantastic opportunity for an experienced 3rd line engineer to join the most exciting tech business in Scotland.
We are looking for someone to join our support team to provide 3rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).
The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models.
Responsibilities
Co-ordination and Ownership of escalations from 2nd line
Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of 3rd line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications
Full UK Drivers license
Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
Desired Skills & Product Experience
Ticket Management to an ITIL Standard Service-Now
IaaS VMware
Storage SAN, S3, Cloud
BaaS VM, File Database, Network Configuration
DRaaS Zerto, SRM
Networking Cisco/Fortinet
Monitoring
Office 365
This is a phenomenal career opportunity. Please apply now for an immediate interview.
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