Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity to join our team as a shift supervisor. You’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. You will collaborate with the Store Manager, lead great shifts, support partners, and inspire best moments and the Starbucks Experience for our partners and customers. What to expect: you’ll be welcomed, challenged, and inspired. Here you’re heard. Because here, you’re a part of it all. Here you belong.
Responsibilities
* Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of the store.
* Inspiring and motivating the store team to make every moment right for partners and customers, pre-empting and adapting to potential issues and addressing/resolving any that arise to optimise the customer experience.
* Identifying teachable moments to share best practices with the team.
* Executing store operations during scheduled shifts, including organising opening and closing duties.
* Ensuring all partners follow Starbucks operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift.
* Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards, and following health, safety, and sanitation guidelines.
* Working hours may include early mornings, evenings, and weekends due to the nature of our stores.
Qualifications
* Previous coaching or supervisory experience in a customer-facing role.
* Ability to run shifts with customers at the core, coaching the team, and creating a positive learning environment for partners on shift.
* Experience solving problems in the moment; experience leading operational activities in retail or hospitality is beneficial.
About the company
You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We care about work-life balance and offer opportunities to develop skills and experience.
What we offer
* 28 days holiday a year (including Bank Holidays)
* Unlimited brewed coffee and English breakfast tea on shift
* Discounts on hand crafted beverages and food items during your shift
* 30% discount on bottled beverages and impulse items during your shift
* One £1.50 food item per shift on selected products
* 30% discount on all food, beverages, merchandise, and gifts when not on shift
* 30% green apron discount across wider participating Starbucks stores
* Third party discounts including 20% in Southern Co-op stores
* Life insurance
* Comprehensive training including coffee knowledge and access to Starbucks Global Academy
* Career progression through internal promotion
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