Job Description
Neighbourhood OfficerLocation: KentSalary: Up to £41,000About the Role
We are seeking a proactive and customer-focused Neighbourhood Officer to deliver high-quality housing management services across a defined patch of social housing.
In this role, you will be responsible for managing tenancies and neighbourhoods, building strong relationships with residents, and ensuring communities are safe, well-maintained, and thriving. You will play a key role in supporting residents, resolving tenancy issues, and contributing to sustainable tenancies and positive neighbourhood outcomes.
This is a varied, frontline role requiring a balance of customer service, tenancy enforcement, partnership working, and problem-solving.
Key ResponsibilitiesTenancy & Neighbourhood Management
* Proactively manage a portfolio of social housing tenancies and neighbourhoods
* Conduct tenancy audits, estate inspections, and regular resident visits
* Support residents to sustain tenancies and access appropriate services
* Lead on tenancy breaches, including anti-social behaviour and low-level disputes
* Initiate legal action where required (e.g. Notices, documentation, case preparation)
* Manage void processes including pre-termination visits and new tenancy sign-ups
Customer Engagement & Community Support
* Build strong, professional relationships with residents and stakeholders
* Provide housing advice (e.g. transfers, tenancy rights, succession)
* Identify vulnerable residents and coordinate support with partner agencies
* Respond to enquiries, complaints, and correspondence in a timely manner
* Promote digital services and support customers to access online platforms
Partnership & Stakeholder Working
* Work collaboratively with internal teams and external agencies
* Address neighbourhood issues such as anti-social behaviour, safeguarding concerns, and community tensions
* Support coordinated responses to incidents and emergencies
Service Delivery & Performance
* Deliver services in line with agreed KPIs and organisational targets
* Ensure high standards of customer satisfaction and service quality
* Maintain accurate case records and ensure compliance with data governance requirements
* Contribute to service improvements and a positive complaints culture
Health, Safety & Compliance
* Monitor communal areas and report health and safety concerns
* Ensure compliance with housing legislation, policies, and procedures
* Stay up to date with sector changes and best practice
About YouEssential Skills & Experience
* Experience working in a housing or tenancy management environment
* Good understanding of housing legislation and tenancy law
* Strong customer service skills with a focus on resident outcomes
* Experience handling complaints and challenging situations
* Excellent communication and interpersonal skills
* Ability to manage a varied workload, prioritise tasks, and meet deadlines
* Strong problem-solving skills and attention to detail
* Proficient in Microsoft Office and case management systems
Personal Attributes
* Empathetic, resilient, and solution-focused
* Confident in handling sensitive or complex situations
* Committed to equality, diversity, and inclusion
* Able to work independently and as part of a team
Desirable
* Experience preparing legal cases and attending court
* Housing qualification (e.g. CIH Level 2/3) or willingness to work towards one
Additional Information
* Field-based role with regular travel across your designated patch
* Requirement to conduct home visits and estate inspections
* Flexibility may be required to meet service needs
Why Apply?
* Opportunity to make a tangible impact in local communities
* Diverse and rewarding frontline housing role
* Supportive team environment with professional development opportunities