Systems Officer
Location: Rugby
Contract: Contract (Negotiable). Potential for Temp to Perm.
Responsibilities
* Build reports from Civica Cx Housing.
* Complete annual statutory reports from Cx (e.g., LADR, LAHs) and verify data.
* Manage system upgrades: testing, deployment, and issue resolution.
* Launch new features/modules such as SMS messaging and tenant portal.
* Develop data within Cx, e.g., add leaseholders.
* Day‑to‑day account management: log support calls, consult Civica support desk, and resolve issues.
* Set up/delete new users and restrict permissions.
* Collaborate with finance colleagues to ensure payments reach accounts.
* Respond to Cx queries from users and perform basic fixes.
* Work on data interfaces with other systems.
* Participate in Cx events (PEG) and User Group meetings to represent Council interests.
* Manage year‑end processes: rent increases, direct debit changes, and data exchange with the Benefits IT system.
Qualifications
* Experience with front‑end and back‑end functions of Civica Cx Housing.
* Ability to work with Cx modules, reports, and user support.
* Strong communication and problem‑solving skills.
* Experience in a council or similar environment preferred.
Equal Opportunity
Colbern Limited is an equal opportunities employer.
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