Overview
* Hybrid Working Available
* Work For A Global Business
This opportunity is with a reputable organisation in the FMCG sector. The company prides itself on its strong presence in the market and its dedication to delivering high-quality products and services to its customers.
Responsibilities
* Log and file all customer questionnaires from reception to completion, including customer portal requests
* Maintain clear communication with the customer, the sales manager and other business partners during the completion process of questionnaires and queries to manage priorities
* Complete customer questionnaires within the agreed lead time and coordinate with other departments to obtain information needed for customers
* Respond to customer short queries related to regulatory, food safety, quality and CSR/ESG matters
* Support Continuous Improvement program initiatives
Qualifications
* Previous experience as a documentation specialist
* Great understanding of Quality requirements and standards in the food industry (ISO, HACCP, BRC, GFSi, etc.)
* Experience within a Quality, Technical or R&D role in the Food Industry would be desirable
* IT literate with proficiency in Microsoft Office applications. Especially proficient in Excel
* Experience working with retail online specification systems desirable (QADEX, Hamilton Grant etc.)
* Understanding of food ingredients and their functionalities
* Food labelling / Food legislation training or understanding is essential.
* Able to handle changes in priorities
* Ability to work under pressure to tight timelines
* Basic knowledge of Chemistry would be useful along with numerical confidence.
What’s on Offer
* Competitive salary
* Hybrid working model with three days in the Maidstone office.
* Generous holiday allowance and supportive company culture.
* Opportunities for growth and development within the FMCG industry.
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