Customer Service Advisor / Administrator – Construction Industry
Chesterfield £26,400 + Bonus + 31 Days Holiday + Pension
Hours: • Mon–Thu: 8:00am – 4:30pm • Fri: 8:30am – 3:30pm
Francesca’s Recruitment Ltd is recruiting for a Customer Service Advisor / Administrator to join a global construction manufacturer. This role suits someone who enjoys working in a fast‑paced, technical environment — someone confident, reliable, and able to keep operations running smoothly.
If you like problem‑solving, dealing with parts, supporting engineers, and being the go‑to person who gets things sorted, this is a strong long‑term opportunity with a respected industry leader.
Key Responsibilities
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Handling customer and engineer enquiries for parts and equipment
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Providing product information and technical support
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Processing orders, quotes, and invoices accurately
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Coordinating dispatch, tracking deliveries, and managing backorders
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Keeping customers updated and building strong working relationships
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Working with inventory teams to monitor stock levels
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Identifying slow‑moving stock and supporting sales activity
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General administration to support the wider operations team
What We’re Looking For
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Customer service or sales experience — ideally from construction, engineering, automotive, or similar technical sectors
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Confident on the phone and able to build rapport quickly
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Strong organisational skills with excellent attention to detail
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Practical, proactive, and able to prioritise in a busy environment
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Comfortable working with technical information and product data
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Good IT skills (Microsoft Office; CRM/ERP experience is a bonus)
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A team player with a positive, can‑do attitude
Why Join
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£26,400 salary
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Bonus scheme
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31 days holiday including bank holidays
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Pension
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Supportive, down‑to‑earth team
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Global brand with excellent career prospects
If you’re practical, customer‑focused, and enjoy working in a technical environment, this role offers stability, progression, and a great team culture