Location : Stamford
This role is a mix between office and field based and requires great interpersonal skills and flexibility.
Responsibilities
* Installation and commissioning of units at clients’ sites.
* Training of operators and supporting them with applications, setup and automation/computer control.
* On site preventative maintenance, calibration and service.
* Advising customers on technical issues and fault diagnosis. Including part numbers/pricing on the phone and via e-mail.
* Modification and upgrades of company equipment.
* Compiling method statements and risk assessments for the workshop and onsite visits.
* Ensuring demo units are in working order; assisting with loading and unloading.
* Following up leads from sales teams with regards to support service and repairs.
* Identifying potential leads at site and briefing the appropriate sales team member to follow up.
Profile
* Qualification and experience in maintenance, support and installation of sophisticated electro-mechanical systems.
* Background in temperature control, heat transfer and and refrigeration would be useful.
* Ability to learn.
* Great communication skills.
* Knowledge of PLC programming and industrial communication protocols (e.g Modbus, Ethernet/IP).
* Office IT systems, including Word, email etc.
* Willingness to travel/overnight stays