Founded in 1896, Knight Frank was registered as Knight Frank LLP, a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number OC305934. Headquartered in London, UK, Knight Frank is one of the world’s leading independent real‑estate consultancies. We work responsibly in partnership to enhance people’s lives and environments, and operate in over 50 markets with more than 600 offices and 20,000 people worldwide.
About The Role
Knight Frank are looking to hire a Business Support Coordinator to join our Office in Bath. This role is offered on a 6‑month fixed‑term contract basis. The Country Residential sales division will recruit a Business Support Coordinator to assist with sales administration in the Bath office. You will report to the Office Head, with day‑to‑day input from the Operations Coordinator.
Key Responsibilities
Customer Experience
* Deliver an exceptional internal and external customer experience in every interaction.
* Manage inbound and outbound calls, greet clients, and gather accurate information.
* Coordinate external enquiries and office inboxes to arrange property visits.
* Maintain a tidy and professional office and reception area.
* Support the Office Head with customer experience initiatives and drive Net Promoter Score improvements.
* Advise clients on the wider Knight Frank services, including Commercial and Global teams.
Sales Administration
* Provide high‑quality administrative support to the office team and wider business within agreed timeframes.
* Create and maintain contacts, property records and instructions in the in‑house CRM.
* Produce template letters, forms and sales documentation.
* Liaise with clients to obtain required documents.
* Maintain organised, up‑to‑date and compliant digital filing systems.
Finance
* Generate sales invoices and credit notes.
* Support the team with expense submissions when needed.
* Provide ad‑hoc support with timesheets and expenses for Saturday staff and Viewing Assistants.
HSE, Facilities & Information Security
* Demonstrate working knowledge of ISO regulations and ensure office implementation.
* Uphold clear desk and clear screen policies.
* Follow storage, archiving and confidentiality protocols.
* Report security incidents to the Data Protection Officer and adhere to GDPR and IT security guidelines.
Operations
* Act as a point of contact for troubleshooting system processes and procedures.
* Provide feedback to stakeholders on system and process performance.
* Collaborate with the wider business support community to assist other offices when required.
Best Practice & Compliance
* Ensure adherence to internal and external compliance and best practice requirements.
* Maintain accurate and compliant property files.
* Support efforts to improve audit pass rates and drive continuous compliance improvements.
Local Marketing
* Produce mailers, brochures, window cards and pitching materials.
* Arrange and EPCs, photos and floorplans.
* Update online property listings.
* Provide imagery and information for regional publications and central marketing campaigns.
* Support adherence to marketing, PR, brand and social media guidelines.
What Experience You Will Need
* Ideally 2+ years’ experience in operations, administration or a secretarial role (not essential).
* Proficiency in Microsoft Office applications.
* Flexible, adaptable and cooperative approach.
* Calm and professional under pressure.
* Excellent standard of English grammar and spelling.
* Strong attention to detail.
* Self‑motivated team player.
Competitive salary
#J-18808-Ljbffr