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LRG is an award-winning national property company experiencing exciting growth. We offer tailored training and development programmes at all levels. With over 300 branches across England and Wales, we are committed to excellence and delivering outstanding customer experiences. We prioritize investment in our people, providing opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities
Reporting to the Director of Property Management, LRG seeks a new Regional Manager for our East Anglia Region. The ideal candidate will be a current Head of Property Management with experience managing multiple branches and a large portfolio.
Key Responsibilities:
* Achieve budgeted and enhanced profitability by working closely with the Regional Lettings Director.
* Empower teams to meet and exceed targets, maintain regular communication with Heads of Centres and Managers through 1:1s and meetings.
* Collaborate with the Regional Lettings Directors and branch division to ensure customer retention and advocacy.
* Establish and implement measurable Key Performance Indicators (KPIs).
* Identify and develop business opportunities with private, investor, and corporate landlords; promote local networking and community engagement.
* Facilitate the integration of new products and services in collaboration with the Regional Lettings Director.
* Lead and motivate staff to uphold our core values and deliver exceptional customer service, adhering to our Non-Negotiables.
* Ensure teams provide excellent customer experiences by monitoring reviews and encouraging improvements.
* Develop talent and succession plans, providing coaching and training to retain and nurture staff.
* Create operational efficiencies and manage costs while maintaining high service standards.
* Manage schedules, deadlines, and communication flow through regular meetings and reporting.
* Ensure compliance with company policies, procedures, and relevant legislation.
* Empower staff to resolve complaints effectively, escalating when necessary, and managing compensation discussions with approval from the Regional Lettings Director.
What We Are Looking For:
* Professional telephone manner
* Strong organizational, time management, and attention to detail skills
* Experience leading a team
* Proven experience in the Property Industry
* Knowledge of current legislation
* Minimum 5 years of Property Management experience
* At least 2 years in a Head of Property Management role
* Full UK Driving License
What We Offer:
* Opportunities for career growth within the company
* Market-leading training and professional development
* Supportive, collaborative team environment
* Competitive salary and commission structure
* Quarterly and annual awards
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing with service, with options to purchase additional days
LRG is an equal opportunities employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real Estate industry.
Note: LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal team. We do not accept unsolicited CVs or referrals from agencies, and such submissions will not be considered.
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