Join to apply for the IT Field Delivery Engineer role at SCC
10 hours ago Be among the first 25 applicants
Join to apply for the IT Field Delivery Engineer role at SCC
We are actively building diverse teams and welcome applications from everyone.
Role: Senior IT Field Delivery Engineer
Location: Slough
Contract Type: Permanent
Salary Package: £26,000 plus large company benefits
Hours: 9.00 am - 8.00 pm Friday Saturday Monday, 10.00 am - 6.30 pm Sunday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance or willingness to apply will be required for this role.
Key Responsibilities
* Practice quick win processes.
* To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
* To perform desk side support to SCC clients as requested.
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or un-planned absence.
* Achieve KPI target of 5 visits / fix’s per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Carry out any other reasonable request from your line management.
* Be able to do customer rebuilds and configuration to desk.
* Will carry out AV repairs and Printer repairs.
* Will be able to carry out IMAC projects with little supervision.
* Participate in 24/7 coverage via a rota system.
* Act as mentor to Grades 1 through to 3 Engineers.
* May be expected to train on new technologies such as AV or Cisco.
* May be expected to step in for FDM on occasion and or to project manage.
* Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
* Must be professional and presentable at all times.
* Must have full UK driving Licence where required to perform the role.
* Respond to any requests for information from your line management in a timely manner.
* Work a certain amount of overtime when required to do so.
* Be Familiar with customer policies and processes where applicable.
* To be approachable and accepting of Training requirements in relation to the role.
* To maintain the skills and knowledge required to perform the role to the required standard.
* Must be able to embrace new technologies and adapt to change.
* Company assets to be maintained in good working order and good general condition.
Skills And Experience
* Must always be professional and presentable.
* Must have a full UK driving licence.
* Must have excellent customer facing skills.
* Will be required to be self-motivated with good organisational skills and can work unsupervised.
* Must possess or can obtain relevant technical certifications.
* Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience.
* Must possess the ability to work at height and undertake varied manual handling activities.
* Will display positive behaviours which support team productivity.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at SCC by 2x
Get notified about new Information Technology Field Engineer jobs in Slough, England, United Kingdom.
London, England, United Kingdom 4 weeks ago
Maidenhead, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Borehamwood, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
IT Support Engineer / Technical Support Analyst
Graduate IT Support Engineer - OFFICE BASED ROLE (WOKING), must be in a commutable distance
Woking, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 1 week ago
Information Technology Field Engineer Team Leader
London, England, United Kingdom 21 hours ago
Stanmore, England, United Kingdom 1 day ago
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 9 hours ago
Uxbridge, England, United Kingdom 3 weeks ago
Woking, England, United Kingdom 2 days ago
London, England, United Kingdom 1 day ago
Greater London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 7 months ago
London, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr