IT Support Administrator Salary Range: £22,000 to £25,000 Location: Harrietsham, Kent
Hybrid Working Opportunity This role is hybrid, requiring the successful candidate to attend our Harrietsham office three days per week, with the flexibility to work from home up to two days a week once deemed competent to work independently. Applicants must be UK-based and live within a practical commutable distance of our office.
Interviews The job advert closes on 24th June 2025, with 1st stage telephone interviews and 2nd stage face-to-face interviews scheduled to be held during the first two weeks of July.
The Story: Established in 1976, Bedfont is an award-winning medical technology company based in Harrietsham, Kent. Its breath analysis medical devices are exported globally thanks to its network of carefully selected distributors.
The Challenge: Healthcare is evolving and the market for breath analysis monitors is expanding. Bedfont are looking for hard-working, like-minded, and passionate individuals to join the Bedfont Family to help achieve its goal of innovating healthcare worldwide.
The Benefits: 25 days paid holiday plus bank holidays
Social events
Private medical insurance
Subsidised health checks
Well-being warriors
Well-being garden and room
Annual optical allowance
Cycle to work scheme
Pension scheme
Bonus scheme
Hybrid working
Employee Assistance Programme (EAP)
Rewards app
Referral bonus
Charity days
Home office setup allowance
Employee awards
Free on-site parking
Training & development opportunities
Free uniform
Subsidised Celler8 device
Subsidised kids club
Time in service annual leave bonus
Enhanced Maternity and Paternity Pay
Your Mission: As an IT Support Administrator at Bedfont, you will assist in the smooth day-to-day running of the companys IT systems by providing on-site support to staff and working closely with our external IT support provider. Your role will include setting up laptops and equipment for new starters, troubleshooting hardware and software issues on-site, and supporting the implementation of IT projects across the business. This is a hands-on position suited to someone with a practical approach, good problem-solving skills, and a keen interest in IT.
Roles and Responsibilities: Maintain and troubleshoot meeting room conference equipment to ensure smooth operation
Assist the external IT support company with on-site tasks and coordination
Set up laptops and IT equipment for new starters, following a defined checklist of requirements
Carry out IT offboarding for leavers, including recovering equipment, disabling accounts, and removing access to systems
Deliver basic IT training to new starters on how to use their equipment and systems
Create and manage user access for photocopiers, sign-in systems, and other internal platforms
Provide occasional training sessions to staff on common IT issues and best practices to help improve digital confidence company wide
Support the procurement process for IT equipment and liaise with suppliers as needed
Assist with creating, updating, and maintaining IT Standard Operating Procedures (SOPs) and internal documentation
Coordinate and document monthly backup checks in collaboration with the external IT support company
Act as the first point of contact for all external IT contractor communications
Perform low-level, on-site IT troubleshooting and technical support for staff
Administer user accounts and permissions across various software packages used by the company
Send monthly utilisation reports to the Office & HR Manager and Chief Operating Director regarding the external IT support company
Maintain an up-to-date inventory of all high-value IT equipment across the business
Assist with researching and securing providers for IT-related services such as fibre connections, telephone systems, website hosting and other infrastructure needs
Assist with helping with installation and amendments to WIFI
Qualifications:
A relevant IT qualification (e.g. BTEC, NVQ, or A-levels in IT, Computing, or related fields)
Previous experience in a similar IT support or technical role is advantageous
A genuine interest in IT, with a willingness to learn and develop technical skills on the job
Preferred Skills:
Tech savvy with a good understanding of IT systems, hardware, and software troubleshooting
Familiarity with Windows environments, networking basics, and common business applications
Excellent problem-solving skills with a logical and methodical approach to diagnosing and resolving issues
Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users
Organised and reliable, with the ability to manage tasks and prioritise effectively in a fast-paced environment
Proactive and self-motivated, with a willingness to learn and support ongoing IT improvements and projects
A team player with a helpful attitude and the ability to work collaboratively with colleagues and external IT providers
In addition, employees may be required to undertake other duties as may reasonably be required of them. In these circumstances training will be given where it is considered.
Bedfont Scientific Ltd. does not and will not discriminate in the recruitment or managing of staff on the basis of race, colour, religion, gender, age, disability, marital status, sexual orientation and more. We are an equal opportunity employer and Bedfont regards every employee as a member of the Bedfont family and is committed to providing a fair, safe, diverse and welcoming atmosphere. Our application process has been designed so that everyone is able to demonstrate their skills and how they meet the criteria required for the job advertised. All successful candidates will be subject to a digital ID and DBS check. If you are interested in applying for this role, please visit the Bedfont Website to apply.
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