Availability: The following days and times are requested for shifts: Sun 10:00 – 19:00, Mon 10:00 – 18:00, Wed 06:00 – 15:00, Thu 06:00 – 15:00, Sat 14:00 – 23:00.
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we also have opportunities for this.
Customers are at the heart of everything we do. A Shift Leader supports them all and keeps the store running smoothly, facing challenges while ensuring a great shopping experience for customers, colleagues, and communities.
Responsibilities
Work in a fast‑paced retail environment, handling a variety of tasks.
Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
Listen to customers and help them leave the store with what they came for.
Look for ways to improve service, including coaching colleagues and providing feedback.
Guide and support colleagues in‑store, ensuring a safe place to work and shop.
Maintain an understanding of store performance and assist managers in delivering actions that improve store operations.
Lead from the front and set a great example for colleagues in everything you do.
Coordinate the store team to deliver an easy, fuss‑free shopping experience.
Support colleagues, ensuring they deliver daily priorities and take regular breaks.
Open and close the store, completing duty cover and ensuring all decisions made are right for everyone’s safety.
Act as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
Keep the store clean, tidy and well‑presented.
Support managers to coordinate seasonal, community and charity events.
Contribute to a great team atmosphere that is inclusive for everyone.
Provide great customer service by listening to customers and putting them first.
Keep the team well‑informed and up to speed on any communications, changes or updates.
Stay knowledgeable about store performance and look for ways to improve and simplify operations.
Coordinate store improvements and remove obstacles that hinder great service.
Follow health and safety routines and procedures, ensuring colleagues do the same.
Recognise and celebrate colleagues who provide great service.
Act as a role model, giving thoughtful customer service that meets every customer's needs.
Build strong, long‑lasting relationships with colleagues, fostering a positive and inclusive team atmosphere.
Communicate clearly, using a variety of methods to keep the team informed.
Take the lead and oversee the store in the manager’s absence.
Make decisions flexibly and handle change to ensure everything is right for customers and colleagues.
Motivate the team to deliver beyond expectations.
Stay curious and seek ideas and opportunities to serve customers, communities and the planet better.
Applicants must be 18 or older to apply for this role.
We are an equal‑opportunity employer and welcome applicants of all backgrounds. All applications are assessed on merit and we provide an inclusive and accessible recruitment process.
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