IT Support Technician Aldridge, Walsall £30,000 – £35,000 (DOE) plus, annual bonus and excellent benefits Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site. IT Support Technician Key Responsibilities: * Acting as the first point of contact for customer IT issues. * Triaging and managing tickets within a helpdesk system, Zendesk. * Installing, configuring, and maintaining hardware and software across customer environments. * Using remote monitoring and management tools to diagnose and resolve technical issues. * Maintaining accurate technical documentation. * Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments. * Managing Microsoft 365 and cloud services (Azure, AWS). * Configuring and supporting network infrastructure including routers, firewalls, and switches. * Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions. IT Support Technician Skills & Experience: * Strong experience with Windows 10/11 and Windows Server (2016). * Knowledge of VMware, vCenter, and Hyper-V. * Solid understanding of TCP/IP networking. * Experience with LAN support, structured cabling, and switches. * Familiarity with ITIL principles. * Excellent communication skills (written and verbal). * Strong general IT skills, including use of spreadsheets and databases. * Full UK driving licence and access to own transport. Use of company van on occassion * Experience with Mac OS. * Experience with Zendesk. * Knowledge of Draytek and WatchGuard firewalls. Monday – Friday, 09:00 – 17:00 (occasional out-of-hours and potential future on-call work) If this role is of interest, please contact James Aust for more information