Customer Service Specialist
We have an exciting opportunity for an enthusiastic and highly motivated Customer Service professional, to complement our Property Management Team within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide property management and tenancy support services to branches, landlords and tenants.
What’s in it for you?
Get full training and development
A good understanding of estate agency business
Fast paced, fun environment
Regular team meetings
Full company briefings
A career pathway
Key responsibilities of a Customer Service Specialist:
Act as a central point of contact managing the effective resolution of queries from clients and staff
Coordinating urgent and routine repairs and maintenance
Liaising with trades people/contractors and keeping customers up to date
Organising safety inspections and managing remedial works
Liaising with landlords following regular property visits
Assisting customers with general tenancy queries
Carrying out weekly partnership calls with colleagues and welcome calls with new customers
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Providing a first-class service to maximise customer retention
Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Specialist:
Strong customer service skills and confident communicator
Good team player
Ability to stay calm under pressure
Excellent negotiation and influencing skills
Excellent planning and organisational skills
Good analytical ability
Benefits for a Customer Service Specialist:
Aviva Digicare + workplace / Car leasing and cycle to work scheme
Colleague discount scheme / Perks at work / Gym discounts
Life assurance / Workplace pension scheme
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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