Field Care Administrator
Location: Beccles, Suffolk
Contract: Fixed Term (12 months)
Hours: 37.5 per week, Monday–Friday, Office-based
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Make a Real Difference Behind the Scenes
At Home Support Matters, we believe exceptional care starts with exceptional support — not just for our customers, but for our teams too.
We’re looking for a Field Care Administrator to be the vital link between our office and our care teams out in the community. You’ll play a key role in ensuring our operations run smoothly, communications flow effectively, and quality remains at the heart of everything we do.
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What You’ll Be Doing
In this dynamic role, you’ll:
* Monitor and action messages and reports from our field colleagues, ensuring tasks are logged, tracked, and completed promptly.
* Escalate any risks or concerns to ensure the safety and wellbeing of our customers and staff.
* Work closely with operational and quality teams to identify and act on any quality or compliance issues.
* Track hospital admissions and discharges, making sure the right people are informed at the right time.
* Collect, analyse, and present both quantitative and qualitative data to highlight trends and support continuous improvement.
This role includes one 8-hour on-call shift every two weeks, with additional pay for your time and dedication.
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What You’ll Bring
✅ Experience in data monitoring, compliance, or customer care — ideally within health or social care
✅ Excellent attention to detail and confident communication skills
✅ A proactive approach and ability to work both independently and as part of a collaborative, supportive team
Comfortable using databases and Excel
Bonus points if you have:
* Experience using digital care systems or audit tools
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Why You’ll Love Working with Us
When you join Home Support Matters, you become part of a team that values people first — both our customers and our colleagues.
✨ Here’s what we offer:
* A role where your work genuinely improves lives
* Supportive, values-led team culture
* Ongoing training and professional development
* Clear career progression opportunities
* Paid mileage (42p per mile)
* Company mobile phone with all the tools you need
* Fully funded Enhanced DBS check
* Paid holidays and pension scheme
* 1:1 mentoring and personal support
* Access to an online GP service for your wellbeing
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If you’re organised, compassionate, and ready to make a meaningful impact behind the scenes — we’d love to hear from you.
Apply today and help us continue delivering outstanding care across Suffolk.
Please note, sponsorship is not available for this role.
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