Customer Service Team Leader / Newcastle-Under-Lyme / Office Based / £35,000 DOE
A well-established business is seeking a customer service focused individual to lead a team of customer service representatives. The successful candidate will have excellent people leadership and development skills, strong customer service experience, and good communication and influencing skills.
The role will entail:
* Delivering exceptional customer service and implementing new ideas.
* Taking ownership of complaints and providing a satisfactory resolution.
* Building and maintaining great relationships with internal stakeholders and customers.
* Leading a team of customer service representatives ensuring achievement KPI's and consistent sharing best.
* Identifying opportunities and implementing solutions to continually improve the customer experience.
* Building positive relationships with internal teams to help improve the overall customer experience.
* Build effective long term relationships with customers by demonstrating expertise and commitment.
* Create the right customer service culture and environment by motivating and continually developing the team to maximise service performance.
The successful candidate will have:
* Excellent people leadership & development skills.
* Proven experience with managing a customer service team.
* Has strong decisions making skills in challenging circumstances.
* Can identify opportunities to improve tools, skills, systems and processes.
* Financially aware and can work with budgets.
* Excellent time management and prioritisation skills.
* Leads by example and is a role model for the business.
* Demonstrates resilience, positivity and leadership qualities.
* Good knowledge of Microsoft Office suite and CRMs experience.
In return, you will be provided with an excellent package, career progression, a fun working environment and working for a marketing leading organisation that puts staff wellbeing at its core.
Customer Service Team Leader / Newcastle-Under-Lyme / Office Based / £35,000 DOE