Location: Marlow
Department: After Sales
Reporting to: After Sales Support Manager
We are currently recruiting for a dedicated and professional After Sales Support Executive to join a growing operations team. This is an exciting opportunity for a customer-focused individual who thrives on delivering exceptional service and building strong stakeholder relationships.
As part of the After Sales team, you will play a key role in providing best-in-class customer support, ensuring a seamless experience from initial enquiry through to resolution.
The Role You will be responsible for delivering outstanding after-sales support to customers and partners across the UK, with a strong focus on first-time resolution and operational excellence.
Key Responsibilities
Deliver a high-quality customer support function with a focus on first-time resolution
Take ownership of customer interactions from initial enquiry to completion
Develop and maintain strong professional relationships with service centres, dealers and key stakeholders
Authorise product collections and coordinate repairs under warranty
Identify opportunities to improve efficiency and cost-effectiveness within operations
Support departmental projects from concept through to delivery
Build and maintain strong product knowledge, demonstrating a commitment to personal development
Travel within the UK as required
Conduct occasional site visits to undertake RMA inspections and assess warranty returns
Undertake additional duties as required by management About You
Minimum 1 year’s experience in customer service or sales support
Strong problem-solving skills with the ability to identify issues and provide effective solutions
Excellent time management and organisational skills, able to manage multiple tasks simultaneously
Confident communicator with strong written and verbal communication skills
Experience using CRM systems
Proficient in Microsoft Office
Strong data entry, typing and analytical skills
Able to build trusted working relationships across teams
Comfortable working both collaboratively and autonomously Why Apply? This role offers the opportunity to join a supportive and collaborative environment where customer experience and operational excellence are key priorities. You will have the opportunity to contribute to process improvements, develop your skillset, and play an important role within a dynamic after-sales function