About Ferraris Coffee
Ferraris Coffee is a heritage Welsh brand, roasting and supplying premium coffee since 1927. Today, we combine our history with innovation, supplying coffee, equipment, and vending solutions to workplaces, hospitality, and retail across the UK. We are growing our engineering division and are seeking a skilled Field Service Engineer to join our expanding team.
The Role
As a Field Service Engineer, you will be responsible for installing, servicing, and maintaining traditional barista machines, bean-to-cup systems, and vending equipment. You'll provide technical expertise on-site, ensure customer satisfaction, and support the operations team with industry insight and innovation.
This role is primarily field-based, covering South and Mid Wales, with occasional travel further afield. You will report directly to the Operations Director and play an active role in shaping the future of our engineering division.
Key Responsibilities
* Install, service, and maintain traditional espresso machines, bean-to-cup systems, and vending machines.
* Diagnose and repair faults quickly and effectively to minimise downtime.
* Carry out preventative maintenance and regular servicing schedules.
* Advise management on best practices, innovations, and equipment developments in the coffee industry.
* Provide excellent customer service, ensuring all client needs are met.
* Maintain accurate records of work carried out, parts used, and service history.
* Participate in a weekday rota with some weekend on-call cover.
* Travel within South & Mid Wales, with occasional travel to other regions.
* Support the growth of the engineering division by contributing ideas and process improvements.
Requirements
* Proven experience in servicing and maintaining barista coffee machines, bean-to-cup systems, and/or vending equipment.
* Strong diagnostic and repair skills with mechanical and electrical systems.
* Full UK driving licence (essential).
* Excellent communication and customer service skills.
* Ability to work independently and as part of a growing team.
* Flexible approach to on-call weekend work when required.
* IT literate for service reporting and updates.
What We Offer
* Company Van, Laptop, Mobile & Tools provided.
* Competitive salary with overtime opportunities.
* Weekday working with limited weekend on-call rota.
* Ongoing training and development, including opportunities to attend manufacturer training courses.
* Be part of a growing company with opportunities for career progression.
* Work directly with the Operations Director to influence best practices and innovation.
Job Type: Full-time
Pay: £30,000.00-£37,000.00 per year
Benefits:
* Company car
* Company pension
* On-site parking
Experience:
* Coffee machine: 2 years (required)
* Mechanical knowledge: 1 year (required)
Work Location: In person
Expected start date: 25/08/2025