Job Title: Tenant Liaison Officer
Location: Guildford
Overview
We're looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You'll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.
Duties
* Appointment Booking
* Resident Engagement
* Internal Home Surveys
* CRM and Reporting
* Compliance and Safety
* Team Collaboration
Requirements / Demonstrable Experience
* Minimum 2 years of customer-facing experience
* Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
* Full UK driving license
* A clean license is preferred, and the role involves regular travel within a defined area
* Access to a personal vehicle with business use insurance
* Essential for fieldwork (mileage allowance provided)
* Clear DBS check (Disclosure and Barring Service) – required due to the nature of working in residential homes
* Basic IT skills
If you feel like you would be a good fit for this job please apply today
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