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Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profitorganisations, whose aim is to make a positive difference?
At Penelope our mission is simple: to provide great & affordable IT support for organisations making a positive difference.
Were looking for a capable 1st line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge.
About Us
Were Penelope:We provide IT support and services to charities and social enterprises across the UK. Although were an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit.
We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe in hard work and good, long lasting solutions our genuine aim is to provide our clients with the very best levels of service.
We have offices in Bath and London.
About The Role
Were looking for someone who is comfortable and experienced working at a 1st / 2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office 365, Azure, G Suite) and on-prem (Windows, Macs, Exchange, SQL etc) environments so we will be looking to build-on your existing experience and to teach you some new things along the way. This role will be mostly based in the office or onsite.
Were seeking a people person who is capable, eager, and smart we really value problem solving and so youll be someone who likes a challenge and finding the right solution.
Every day will be different its a varied role so as well as supporting clients remotely, youll have an opportunity to visit them on-site and to participate in projects, migrations, etc. Depending on your experience and the types of technology youre interested in then therell also be the opportunity to learn new tech and to do some specialisation.
Essential
* Ability to enthusiastically diagnose technical issues quickly, in person, over the telephone and via our ticketing system
* Ability to communicate with users at all levels, simply and accurately describing technical problems in a way that users can understand (avoiding jargon)
* Excellent people and communication skills, both spoken and in writing
* Excellent problem-solving skills with a proactive and analytical approach
* Excellent organisational and time management skills - multitasking is a must
* Great attention to detail
* Previous experience supporting users with laptop, desktop, and printer issues
* Experience supporting and administrating Office 365 and/or Google Workspace
* Experience supporting networking devices / functions such as DHCP, Wi-Fi, routers, broadband etc.
* Experience supporting Windows 10 and common desktop software including Microsoft Office
* Basic understanding of cloud concepts
* Have the right to work in the UK
* At least two years experience* in a similar position. (*experience excludes any time as an apprentice or trainee)
Desirable
* Experience supporting users within a virtualised environment
* Experience supporting users and devices running MacOS
* Experience supporting virtualised infrastructure assets
* Experience of MDM (mobile device management) inTune / Apple Configurator
* Networking skills, TCP/IP, routing, DNS, etc
* Microsoft Windows Server 2008 2019 experience
* A certified MCP (Microsoft Certified Professional)
* Experience working within a managed service provider (MSP) environment
* A Bachelor's Degree or equivalent advanced studies / training
What were offering
Our ability to support our clients is down to the skill and hard work of our teams. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.
We offer a wide range of benefits that are designed to enhance your career and wellbeing:
* A negotiable salary up to £30k dependent on experience with the potential for bonuses based on performance
* A supportive, stimulating, and nurturing environment - a place where you can thrive
* 24 days holiday plus bank holidays
* Generous pension scheme
* Electric vehicle salary sacrifice scheme
* Cycle to work salary sacrifice scheme
* Cinema/Cultural/Gym membership
* Potential for hybrid working
* A fun office environment with some clever colleagues
* Opportunity to grow with us - access to training and further qualifications
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
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