Join our BioAnalytics team as a Field Service Engineer based in Scotland. Do you have experience working with capital equipment in a regulated environment? Or do you have experience installing and repairing equipment in another industry and are looking to take the next step in your career, using your experience in a field service role supporting customers? We are looking for a Field Service Engineer for our BioAnalytics department at Sartorius LPS Service Department. In this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in Scotland and Ireland. The team consists of 8 engineers and we are looking forward to shaping the future with you. This position is available full time, working in the field for 80-90% of the time and ideally living in or near Edinburgh or Glasgow. Grow with us – Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and mechanical systems, assist with resolving IT issues and software updates related to the instruments You will produce timely and detailed reports for equipment Follow the company’s procedures and policies as well as ISO and GMP standards on customer sites You will work closely with other Field Service Engineers and Sales teams, sharing information across the organisation Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service What will convince us You may have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline You may have experience, servicing, repairing or maintaining advanced or capital equipment in a regulated environment, however training will be provided You may have field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards in a similar role, though candidates from other industries will also be considered (manufacturing, electronics etc.) Ability to work autonomously and unsupervised Ability to test, troubleshoot and service technical equipment Ability to work flexibility and efficiently and to adapt quickly to changing work schedules Willingness to travel Strong customer service skills and great communication skills Full driving licence In order to commence working with us, the successful candidate must have the right to work in UK. What we offer As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs and internal seminar offerings Work-life Balance: Remote options, flexible work schedules Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services Benefits Attractive Working Conditions 37.5 hours working week 25 days annual leave plus public holidays Annual option to buy, sell or carry over annual leave Free parking on site Free hot and cold drinks Company car Health & Wellbeing Competitive benefits package, including: Private Medical Insurance Private Dental Insurance Group Life Assurance Travel Insurance (Employee Paid) Salary Sacrifice Health Assessment Service Salary Sacrifice Cycle to Work Scheme Planning Ahead For Your Future Group Personal Pension Plan Group Income Protection Salary Sacrifice Will Writing Service About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers