Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us .
Business Support Officer Level 1 - Youth Resilience
As a Business Support Officer (L1), you will be a key player in a modern, agile, and "slick" shared services function. This role is part of a central operations hub that provides critical administrative infrastructure to executives and professional teams across Achieving for Children (AfC). You will ensure that daily business operations run smoothly, reliably, and in strict alignment with Service Level Agreements (SLAs). Key focus areas include: agile administration, digital championship, operational excellence and collaborative impact.
Operational area Kingston and Richmond Primary place of work Guildhall 2, Kingston upon Thames KT1 Appointment type Permanent Business area Business Efficiency & Digital Transformation Full time/Part time Full-time Salary from £32,535 (SCP12) Salary to £33,987 (SCP15) Hours 36 Estimated Interview date/s w/c 09/02/2026 Closing Date 06/02/2026 Ref No 2225 Documents
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About the role
As a Business Support Officer (L1), you are at the heart of our operational delivery. Working under the supervision of a Business Support Team Manager, you will ensure administrative tasks are completed on time and to a high standard.
While you will be assigned to a specific team, this role is defined by flexibility. You will regularly collaborate with other teams, swapping focus to support high-priority projects across the directorate. We are looking for Digital Champions—individuals who pair strong administrative foundations with a passion for technology and efficiency.
Key Responsibilities:
2. Administrative Delivery: Provide high-quality support to service areas, ensuring all tasks align with SLA standards.
3. Meeting Support: Organise high-level meetings and provide professional minute-taking.
4. Data & Finance: Accurately record and input data/financial information into spreadsheets and databases.
5. Project Support: Assist with project management by updating registers, conducting research, and coordinating communications.
6. Digital Advocacy: Act as a "Digital Champion," using technology to streamline workflows and provide statistical reporting.
If you wish to have an informal discussion about the role please contact Business Support Team Manager, Rebecca Carter:
About you
We are looking for a successful candidate with the qualities below:
7. Education: GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
8. Administrative Background: Proven experience in a business support capacity providing a wide range of administrative functions. Ideally you will have experience in providing administration for the Youth Justice service area but this is not a requirement as training will be provided.
9. Customer Excellence: Experience interacting professionally with both internal staff and external service users.
10. Technical Proficiency: Advanced knowledge of MS Office or Google Suite (specifically Word/Docs, Excel/Sheets, and PowerPoint/Slides) and ideally experience using the CorePlus Youth Justice case management system.
11. Data Accuracy: High level of competence in data entry, spreadsheet management, and maintaining complex databases.
12. Collaboration: Ability to form strong working relationships and work effectively within a shared-service model.
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
13. 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
14. Tailored induction sessions commencing on the date you start working for AfC
15. Local Government salary and pension scheme (LGPS or Teachers Pension)
16. Flexible working options - helping to keep a good work life balance
17. A comprehensive Employee Assistance Programme
18. A range of staff benefits and discounts
19. An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children. For our social work offer. For our Recruitment Journey,
Important Information
Start dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.