We are looking for an experienced B2B Customer Service Advisor to assist with supporting clients verbally with enquiries, queries, orders, quotations, and any other requirements. Dealing with multiple tasks simultaneously and working in a small team providing a first-class service to all our clients.
Key Duties and Responsibilities to include but not limited to:
* Answer inbound calls and deal with / transfer accordingly.
* Provide an outstanding level of customer service to all clients.
* Prepare client quotations.
* Process client orders
* Process business services orders
* Process sales returns and purchase returns
* Keep clients advised on progress of their orders.
* Assist sales teams with requirements.
* Assist purchasing with monitoring the back orders.
* Provide administration support in office including filing, archiving etc.
* Support clients with their enquiries including sourcing and costing on special one-off order items.
* Creating special item codes for one off item and updating item card accordingly
* Taking deliveries & booking goods in
* AD-Hoc projects
* Administrative support work to the Accounts Team
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Paid volunteer time
Education:
* GCSE or equivalent (required)
Experience:
* B2B Customer Service: 2 years (required)
Work Location: In person