The Role We are seeking a Operations Manager to join our fast-paced team and support the global growth of Soho Home. Reporting to the Head of Operations, The Senior Operations Manager will play a critical role at Soho Home owning end-to-end operational performance across global third-party logistics (3PL) and Delivery partners. This role is responsible for ensuring exceptional service delivery aligned with our brand standards, while driving operational efficiency, cost optimisation, and data-led decision-making across the operation. This role requires strong analytical capability, good commercial acumen, and proven experience managing complex international logistics networks. Key Responsibilities Global 3PL & Logistics Management Set, monitor, and enforce SLAs, KPIs, and service standards in line with customer expectations Lead regular performance reviews with logistics partners, driving continuous improvement initiatives Deliver strategic projects from the Ops Roadmap to enhance performance across partners Cost Control & Commercial Performance Analyse freight, warehousing, last-mile delivery, and returns costs to identify savings opportunities Build cost models and business cases to support strategic decisions Partner with Finance to support budgeting, forecasting, and long-term cost planning Drive margin improvement initiatives without compromising customer experience Data Analysis & Reporting Analyse data sets relating to delivery performance, lead times, costs, and capacity Use data to anticipate risks, model scenarios, and support growth planning Champion a culture of data-driven decision-making across the operations function Stakeholder Management Work cross-functionally with NPD, Merchandising, Soho Support, Finance, Trading and Systems Communicate clearly and confidently with internal and external stakeholders Skills & Experience Essential Proven experience in a senior operations or logistics role within luxury retail Strong analytical capability with demonstrable experience working with large, complex data sets Advanced Excel skills and experience with BI tools and ERP systems Commercially minded with a track record of cost optimisation and margin improvement Excellent stakeholder management Comfortable operating in a fast-paced, high-growth environment Desirable Experience within furniture and interiors Knowledge of international last-mile delivery models Experience supporting global expansion and multi-channel operations Personal Attributes Highly analytical with strong attention to detail Strategic thinker with a hands-on, pragmatic approach Confident decision-maker, comfortable managing uncertainty Naturally collaborative with a positive outlook Passionate about operational excellence and customer experience Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.