Job Description
My client are an IT consultancy specialising in all things IT support.
Pay Grade/Rate
PAY- £25.15 inside/umbrella
Short term contracts set to start in Jan 26
Location: Blackpool, Telford or Lincoln
This role does require SC Clearance
Job Description
Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
Locker replenishments where appropriate as per contract
Highlight potential issues with service/potential service improvements to their Team Leader
Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own
Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment
Accredited or willing to go through HP & Dell - Desktop and Laptop training