1. Hybrid Working Opportunity.
2. Brilliant Supportive Working Culture.
About Our Client
This company is a well-established organisation within the industrial and manufacturing industry. They focus on delivering high-quality products and exceptional service to their clients.
Job Description
3. Act as the main point of contact for customer enquiries and orders.
4. Process customer orders accurately and efficiently.
5. Coordinate with internal departments to ensure timely delivery of products.
6. Maintain up-to-date customer records in the system.
7. Resolve customer issues or escalate them to the relevant team when necessary.
8. Provide product information and support to customers.
9. Monitor and track order progress, keeping customers informed throughout.
10. Contribute to continuous improvement initiatives within the customer service department.
The Successful Applicant
A successful Customer Service Coordinator should have:
11. Previous experience in a customer service or coordination role.
12. Strong organisational and multitasking skills.
13. Proficiency with computer systems and order management software.
14. Excellent communication skills, both written and verbal.
15. A proactive approach to problem-solving and customer satisfaction.
What's on Offer
16. Competitive salary, starting from £26-£28k.
17. Permanent position with opportunities for professional growth.
18. Generous holiday leave to support work-life balance.
19. Supportive and collaborative company culture.