Pension Assistant Location: Leicestershire Contract: Temporary (6 months) Salary: £17.49 umbrella / £15.94 PAYE Inclusive / £14.23 PAYE Exclusive Start Date: ASAP Contact: rachel.burgess@servicecare.org.uk Job Description Service Care Solutions are recruiting on behalf of a local authority in Leicestershire for a Pension Assistant to join the team on a temporary basis. The postholder will be required to facilitate the calculations and payments of benefits to contributors of the LGPS through the accurate maintenance of all pension records, and to manage a caseload ensuring statutory deadlines and KPIs are achieved. Key Responsibilities Administer pension records and process benefits (including refunds, preserved benefits, and transfers) accurately and within statutory deadlines Manage a caseload of pension scheme members, ensuring KPIs and service standards are consistently met Respond to member enquiries via telephone, email, and helpdesk, providing clear and professional guidance Maintain and update pension systems, workflows, and documentation in line with data security and compliance requirements Candidate Criteria Previous experience in pensions administration, finance, or a similar administrative environment Strong numerical and analytical skills with a high level of accuracy and attention to detail Excellent communication skills, with the ability to explain complex information clearly Proficient in Microsoft Office (Word, Excel, Outlook) and able to manage and prioritise workloads effectively If you are interested in the role, or know of anyone who could be, please contact Rachel at Service Care Solutions on 01772 208969 or email rachel.burgess@servicecare.org.uk Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed