Supplier Specialist
Based in Coventry and Gaydon - Hybrid options available
Permanent Position
40 Hours per week - Full Time - Monday to Friday
Overview
We are seeking a dynamic and detail-oriented Supplier Specialist to join our team and drive excellence in our supply chain and supplier management processes. In this role, you will be instrumental in ensuring the quality, compliance, and efficiency of our supplier relationships. Your expertise will help us maintain high standards aligned with industry regulations and standards, fostering strong partnerships with suppliers to deliver exceptional products and services. This position offers an exciting opportunity to contribute to a fast-paced environment where continuous improvement and innovation are valued.
Supplier Integration Specialist
Contechs are looking to recruit a Full Time Supplier Integration Officer.
This role is primarily to manage a global supply chain through the collaboration strategy for the client's Product Lifecycle Management (PLM) engineering suppliers.
On a day-to-day basis, you will ensure that the implementation & on-going operation of supplier connectivity, competency and capability into engineering applications & systems is successful, whilst also managing and ensuring that issues are resolved and closed out in a timely manner.
The role in detail:
* Work with Suppliers to ensure that they self-manage their remote access into PLM engineering applications in a timely manner and provide support where applicable
* Manage Supplier support cases via Salesforce (CRM) software including managing cases, escalating cases into relevant teams within the client's organisation, creating/editing Salesforce accounts and adding support contracts/supported products.
* Create and deliver webinar sessions to Suppliers which will provide proactive support based on frequently asked questions and support cases as well as driving urgency to complete the requirements of the client.
* Produce dashboards and reports for management to help review issues currently outstanding.
* Implement on-boarding and support process improvements to align to customer requirements.
* The successful applicant will be able to work within a technical environment, as part of a wider process to ensure that Suppliers are compliant with connectivity, capability and competency that the team is delivering.
* The successful applicant will focus heavily on the management of Suppliers in ensuring that they have the ability to work collaboratively & efficiently with the client, including the resolution of issues that arise as part of this process.
The Ideal Person:
* Excellent communication and interpersonal skills are essential, both face to face and telephone
* Strong stakeholder management & objection handling
* Driven and highly self-motivated with a dynamic customer focused attitude
* Organised with the ability to prioritise and take pride in their work
* Problem solver and able to troubleshoot basic technical issues
* Strong analytical skills with the ability to deconstruct information into smaller categories in order to draw conclusionsExperience of working with Salesforce and Microsoft Office tools, especially Excel, PowerPoint and Word. Salesforce skills would be an advantage but sufficient training will be provided
Join us as a Supplier IntegrationSpecialist if you are passionate about maintaining high-quality standards while fostering strong supplier relationships. Your expertise will directly impact our ability to deliver innovative products that meet rigorous industry standards. We value proactive problem-solvers who thrive in fast-paced environments dedicated to continuous improvement.