Overview
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
* Supporting and coaching other members of staff and deputising for management in their absence
* Giving great customer service by helping customers with various transactions across the restaurant
* Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
* Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
* Working with your team to maintain the cleanliness and upkeep of the restaurant
* Some keyholder responsibilities may be required
Qualifications
* You’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
* Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
* Relevant food safety qualifications are an advantage but not essential
* You work well within a team, build relationships, and have fun, whilst celebrating success
* You show up to work on time, well presented and bring your can do and hardworking attitude along with you
* You are eager to learn new skills and gain new experiences.
* You flourish in a busy, fast-paced environment
* Can demonstrate our values at all times - were one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
Benefits
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
* Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
* Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
* Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
* Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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