Do you like meeting new people, helping others and creating a friendly environment where people feel welcome? Can you remain calm under pressure, multi-task and keep a busy reception desk running efficiently and smoothly? The hours are 11-4pm 1-2 days a week and we need someone that can be flexible to cover holidays and sickness.
Our receptionists are often the first point of contact that members of the public have with the RSPCA, so creating a great first impression is essential. The reception areas are the busy hub of our Centres, welcoming members of the public, RSPCA staff and volunteers, and other visitors to the site. They are also the central point for questions and queries, in person and over the phone. Our receptionists need to be friendly and helpful, whilst developing the knowledge to help with lots of diverse enquiries to our centre.
As the entrance to our centre, our reception area needs to be kept clean and tidy, with stocks of leaflets available and notices kept up to date. You’ll help keep the area safe, spic and span, including the occasional clean up of any accidents left by some of our four legged visitors!
Most of our reception areas also have a shop helping us raise funds, and our receptionists help process sales. You’ll also be receiving cash donations over the counter, as well as other donations such as food or bedding.
You’ll need to be comfortable using a phone and computer system, but don’t worry we’ll show you how, and be comfortable talking to people from all parts of the community.
You might be looking for something to put experience on your CV, want to keep busy and meet new people, or just donate your time and skills to help animals in need. If you love working with the public and think you’ve got what it takes to be the face of the RSPCA, this may be the role for you. Click ‘apply’ and tell us more about you.
Volunteer role
Receptionist
Volunteer manager
Centre Manager
Where you will be based
Community
Why we want you
We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible, they play an essential role in helping us carry out our important animal welfare work every day.
Our receptionists play a key role in welcoming visitors and callers to our centres and acting as a liaison with centre staff and volunteers.
What you will be doing
* Assisting with enquiries via the telephone and face to face
* Answering the telephone in a polite and confident manner, assisting the caller where possible or passing them to someone else who can help
* Taking messages from telephone callers and visitors to the centre, ensuring that all relevant information is both clear and detailed
* Carrying out administrative tasks including paperwork, filing, photocopying, faxing etc
* Inputting information onto the computer system and responding to emails as directed
* Promoting the work of the centre in a positive manner
* Attending relevant training courses, as required
* Ensuring that all visitors are greeted and their enquiries are dealt with efficiently
The skills you need
* Friendly, cheerful and calm under pressure
* Well organised with good communication skills
What's in it for you
* Meet new people and make new friends
* Learn great new skills to add to your CV
* A great induction and training relevant to your role
* Volunteer in a fun environment at the heart of the local community
* You’ll be making a huge difference to the welfare of animals
* We are happy to reimburse any reasonable travel expenses you may incur whilst volunteering with us
Disclaimer
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees. Before you can start volunteering you’ll need to complete our simple online Health & Safety assessment. At the RSPCA we don’t want you to be out of pocket by volunteering, so we are happy to reimburse any agreed out of pocket expenses you incur whilst volunteering.
When you can volunteer
Morning
Afternoon
Evening
Night
Mo
Tu
We
Th
Fr
Sa
Su
Apply
This opportunity is now closed/full.
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