A global IT services provider in Manchester seeks a Service Desk Analyst to deliver end-user desktop support across various environments. The hybrid role supports high-profile clients and requires responding to Level 1 and 2 service tickets. Candidates should have at least 2 years of end-user support experience and proficiency in Microsoft technologies, with a strong customer service mindset. The position involves collaborating with IT teams and resolving a variety of technical issues while ensuring service quality and efficiency.
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