Overview
Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter for our brand new Retirement Communities Service at Blackberry Court in Lichfield.
We’re a national organisation, not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best as we support them on their pathways for independence.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. We’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
Role
The role of Customer Supporter will include:
* Providing front of house reception duties
* Developing innovative and varied individual and group activities
* Promoting and evaluating activities for customers, enabling them to reach their own potential
* Assisting and encouraging customers to access and maintain a level of integration into the wider community
* Working with other staff to ensure a clean and comfortable environment is maintained
Skills and experience
* Experience of developing and leading customer involvement activities
* Previous experience working with a similar customer group is desirable
* Good interpersonal and customer care skills
* Experience with working to deadlines and prioritising work loads
* Basic Microsoft Word and Excel skills
* NVQ2 in Health and Social Care, or willing to work towards
* Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Benefits
* At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
* A pension scheme with employer contributions
* A variety of online discounts and rewards from major retailers
* Health and well-being plans
* Life assurance
* Family friendly arrangements, including opportunities for flexible working
* Tax efficient savings through our Cycle to Work scheme
* A wide range of learning and development opportunities
Job Reference: 226049
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Job Segment: Home Care, Healthcare, Customer Service
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