Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:· Understanding of good community engagement and participatory practice. · Understanding of good practice in engaging and managing volunteers. · Delivers team priorities with excellent organisational and planning skills.· Experience of improving and innovating processes, systems and creating new opportunities for volunteer and community engagement.· The ability to coach and support others, and to work collaboratively across teams.· Excellent communication and relationship-building skills.Additional criteria for all other applicants: · A strong understanding of community engagement, participatory practice, and volunteer engagement, management and innovation · Experience in increasing community participation and developing inclusive opportunities. · Excellent communication and relationship-building skills including the ability to coach and support others, and to work collaboratively across teams. · Confidence in using data and insight to guide decisions with experience of improving and innovating processes and systems. · Knowledge of relevant legislation including safeguarding, GDPR, and equality. · A proactive, empathetic, and inclusive approach. · Excellent organisational and planning skills to deliver team priorities.Community, Participation & Volunteering Co-ordinatorAt Stourhead, volunteers are at the heart of everything we do. With over 500 active volunteers contributing across every area of the property, from conservation to visitor experience, they're the backbone of our estate. We're passionate about creating a welcoming, inclusive environment where both volunteers and staff can thrive together.We're building something special – a volunteer community that's diverse, accessible, and genuinely welcoming for everyone. You'll be part of a supportive team that values innovation, celebrates progress, and isn't afraid to try new approaches to bring our beautiful historic estate to life.We believe in investing in our people, encouraging personal development, and creating meaningful connections both within our volunteer community and with the wider local community. You'll work in a place where your energy and enthusiasm are valued, where difficult conversations are handled with care and respect, and where you'll have the freedom to shape and evolve both the volunteer experience and our community engagement.For more information about our property please visit www.nationaltrust.org.uk/stourheadStewarding the complete volunteer journey – You'll own the end-to-end volunteer experience for our volunteers. From designing recruitment campaigns that attract diverse participants, through creating outstanding induction experiences, to developing ongoing training, support systems, and recognition programmes. You'll ensure every volunteer feels valued and has the tools to contribute meaningfully, directly influencing both visitor experience and our conservation work.Building an inclusive volunteer community – Creating diverse volunteer roles from one-off opportunities to seasonal commitments and traditional volunteering models. You'll develop accessible induction materials for people with varying needs and champion equitable access across everything we do, ensuring volunteering at Stourhead is genuinely open to everyone.Supporting and developing volunteers and Volunteer Managers – Providing training, regular catch-ups through initiatives like "Coffee with a Purpose," and creating social calendars that bring the team together. You'll be the trusted confidante and expert resource for our Volunteer Managers, helping them develop their teams and navigate challenges.Leading service excellence – Designing and delivering outstanding welcome and induction experiences that other National Trust properties want to learn from. You'll gather feedback through surveys and forums, measure impact, and continuously improve what we offer.Strengthening community connections – Building meaningful relationships with local groups, managing community passes that open Stourhead to new audiences, and creating outreach opportunities both on and off-property. You'll champion community engagement through partnerships and help us become an even more valued part of local life.Making it all work – Managing volunteer systems and processes, supporting Volunteer Managers with day-to-day administration, and ensuring everyone has the tools and knowledge they need to succeed.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 25th January 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 169638IRC169638WarminsterPermanent f/t (37.5 hrs pw)Ends: Jan 25th Important notice This vacancy is open to all National Trust employees. However, in line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. You will be the driving force behind our vibrant volunteer programme and our connections with local communities. This role exists because consultation with our teams made it clear: volunteers are absolutely central to Stourhead's success, and their journey with us – from first contact through to long-term commitment – needs dedicated, expert coordination.Salary: £27,850 per annumContract: PermanentHours/ working pattern: Full-time, 37.5 hours per weekStourhead, Stourton, Warminster, BA12 6QDCompliance.Eligibility to Work in the UK27,850 pa