Facilities Operation Manager - Glasgow - Package Circa 65K
CBW are proud to be exclusively supporting a leading facilities management provider in recruitingan experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results.
This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value.
Key Responsibilities
1. Build and maintain strong client relationships
2. Resolve issues promptly and professionally
3. Represent the business confidently and collaboratively
4. Oversee and develop multiple TFM contracts
5. Drive commercial performance, profitability, and growth
6. Deliver services in line with contractual KPIs and SLAs
7. Manage and mentor a team of Facilities Account Managers
8. Foster a high-performance culture with clear goals and support
9. Promote collaboration across departments and disciplines
10. Streamline operations and drive process ...