Description:
Health Management Consultant
Reports to: Managing Consultant, Health Management
Location: Worcester/Boston, MA
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Health Management Consultant within our Employee Health & Benefits team here at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).
A day in the life:
The Health Management Consultant (HMC) is responsible for the development and delivery of assigned client’s health and well-being programs and solutions to improve client outcomes by leveraging data intelligence to identify trends.
This will include providing creative solutions to help meet the well-being program goals, considering the company culture, organizational goals, desired outcomes for the program, and taking into account a client’s budget. The HMC also partners closely with the Employee Health & Benefits (EH&B) Account Management team to provide cohesive program solutions and recommendations.
1. Manage a strategically important book of business
2. Access data warehouse systems, carrier data systems; and have proficiency in analyzing claims, utilization and condition specific data for client reports and recommendations
3. Develop and execute client data driven population health management strategies by delivering client presentations and reports
4. For PATH clients: Become proficient on reviewing and pulling data from the data warehouse, and work closely with Clinical Consultant and Data Analyst to interpret the data and draw insights for strategic recommendations
5. Measure the success of client well-being programs by collaborating with vendors and carriers, reviewing and analyzing client data and engagement metrics in comparison to benchmarks and client goals
6. Provide ongoing client support including planning and scheduling client well-being events and initiatives
7. Collaborate with the Account Management teams on shared clients and provide health management resources as needed
8. Conduct client well-being meetings as appropriate and provide agenda and meeting follow-up
9. Leverage MMA National Resources and collaborate with MMA National HMC team
10. Foster strong vendor relationships and insurance carrier partnerships
11. Manage the RFP process and price negotiations for client well-being programs and services
12. Oversee implement and ongoing service of third-party vendor programs to ensure a high level of service and reporting
13. Work closely with Regional Marketing/Communications team on development and delivery of client specific communications
14. Manage budgets, policies, and procedures relevant to the operation of client well-being programs
15. Understand current well-being legislative and compliance landscape, leverage MMA Compliance Center of Excellence as a resource, and clearly explain regulations to the client
Our future colleague:
We’d love to meet you if your professional track record includes the following:
16. Bachelor’s degree with 3+ years of professional experience in health management or well-being program management
17. Certification in population health, wellness or coaching desired but not required
18. Health and Life Producer License desired but not required
19. Advanced data analytics and presentation skills with the ability to “tell the story” from the data
20. Advanced proficiency with Microsoft Office including Excel, PowerPoint, and Outlook
21. Proficient in Smartsheet and Canva desired but not required
22. Excellent communication skills and the ability to convey complex concepts to clients, account managers, and vendor partners
23. Excellent presentation skills
24. Knowledge of market trends in the health management arena, carrier program offerings, and well-being legislation
25. Strong understanding of compliance for program incentives and requirements
26. A team player – someone that works collaboratively with internal colleagues, clients, vendors and prospective clients
27. This role requires some travel, less than 20% of the time
28. A shared commitment to company values; Integrity, Collaboration, Passion, Innovation and, Accountability
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work.
Some benefits included in this role are:
29. Generous time off, including personal and volunteering
30. Tuition reimbursement and professional development opportunities
31. Hybrid work
32. Charitable contribution match programs
33. Stock purchase opportunities