Job Summary
We are seeking a proactive and personable Sales Assistant to join our retail team. The ideal candidate will possess excellent communication skills and a passion for delivering outstanding customer service. This role involves engaging with customers, promoting products, and supporting the overall store operations to ensure a positive shopping experience. The successful applicant will be organised, efficient, and capable of managing multiple tasks in a fast-paced environment.
Duties
* Greet customers warmly and assist them in finding products that meet their needs
* Provide detailed product information and answer customer queries effectively
* Upsell additional items to maximise sales opportunities while maintaining excellent customer service standards
* Maintain attractive merchandising displays aligned with company guidelines
* Process transactions accurately using the point-of-sale system, ensuring proper cash handling and phone etiquette
* Manage stock levels by organising stockrooms and replenishing shelves as needed
* Assist in organising promotional events or sales campaigns within the store
* Support other team members during busy periods to ensure smooth store operations
* Keep the store clean, tidy, and welcoming at all times
Experience
* Previous experience within the Equestrian industry, retail or customer service roles is advantageous but not essential; training will be provided
* Strong communication skills with the ability to engage confidently with diverse customers
* Basic maths skills for handling transactions accurately
* Organisational skills to manage stock and maintain an orderly environment
* Time management skills to prioritise tasks efficiently during busy periods
* Knowledge of merchandising principles and upselling techniques is a plus
* Excellent phone etiquette and organisational skills are essential for providing professional assistance both in person and over the phone
Job Type: Part-time
Pay: £12.30-£14.00 per hour
Expected hours: 14 per week
Benefits:
* Employee discount
Work Location: In person