Operations Manager
Head office Kensington
Role summary:
Assist in managing the day to day office operations ensuring that the movement of all cars are consistently done on time and in the most efficient way. You will also be responsible for ensuring that the fleet usage, utilisation and staff productivity is maximised through excellent resource management.
Key responsibilities:
* Assist in orchestrating the effective coordination of all bookings, deliveries and collections in the Mews by working closely with all relevant teams and stations. You will need to remain focused on continually improving fleet utilisation, productivity and efficiencies.
* Assist in managing customer problems, changes and queries to achieve the best outcome for all parties involved whilst maintaining the highest level of customer service.
* Assist in training and educating junior members of staff in all aspects of operations and customer complaint handling.
* Efficiently manage, deploy and oversee all driver movements whilst keeping costs to a minimum.
* Manage the deployment of staff on a daily basis to ensure all areas of the business are sufficiently covered and the highest-level customer service is maintained at all times.
* Build relationships with all vehicle repair specialists ensuring that vehicle downtime and repair charges are kept to a minimum.
* Communicate, manage and document all incremental rental charges whilst e...