Job overview
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester Mental Health (GMMH) North-West Ambulance Service (NWAS), and Greater manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.
Main duties of the job
Key Responsibilities:
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Provide clinical and operational leadership for the MHUT, working closely with colleagues across mental health services within Pennine Care.
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Work within the MHUT triaging 999 calls and providing senior support to the team.
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Be involved in the ongoing review of the new service and developments.
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Collect and feedback data operational and clinical outcomes alongside feedback from patient journeys to support quality improvement.
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Provide an effective and efficient response to referrals from GMP and NWAS.
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Support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, locality EDs, and S136 suites.
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Provide urgent triage of mental health-related 999 calls using assessment, formulation, and decision-making skills to ascertain risk, self-defined crisis, and next steps.
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Complete mental health assessments following triage for those presenting with acute mental health needs.
Strengthen working relationships between agencies on the front line, providing
mutual education and sharing insight into available local resources and support
for local service users.
• Provide leadership and advice in the management of complex cases.
Working for our organisation
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester Mental Health (GMMH) North-West Ambulance Service (NWAS), and Greater manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
RMN
Essential criteria
7. Candidate must be a qualified RMN or Occupational Therapist
Desirable criteria
8. Evidence of leadership courses
Experience in urgent care services
Essential criteria
9. Understanding of urgent care services across GM including mental health liaison, community mental health teams and home based treatment teams
Desirable criteria
10. Experience within urgent care or emergency services
Urgent care experience
Essential criteria
11. Understanding of urgent care services across GM including mental health liaison, community mental health teams and home based treatment teams
Desirable criteria
12. Experiencing of working in urgent care services such as MHTAS, MHUT or MH Liaison Teams
Leadership experience
Essential criteria
13. Understanding of leadership, even as a B6.
Desirable criteria
14. Experience in a B7 role
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.