Job overview
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester Mental
Health (GMMH) North-West Ambulance Service (NWAS), and Greater Manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.
Main duties of the job
* Provide clinical and operational leadership for the MHUT, working closely with colleagues across mental health services within Pennine Care.
* Work within the MHUT triaging 999 calls and providing senior support to the team.
* Be involved in the ongoing review of the new service and developments.
* Collect and feedback data operational and clinical outcomes alongside feedback from patient journeys to support quality improvement.
* Provide an effective and efficient response to referrals from GMP and NWAS.
* Support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, locality EDs, and S136 suites.
* Provide urgent triage of mental health-related 999 calls using assessment, formulation, and decision-making skills to ascertain risk, self-defined crisis, and next steps.
* Complete mental health assessments following triage for those presenting with acute mental health needs.
* Strengthen working relationships between agencies on the front line, providing mutual education and sharing insight into available local resources and support for local service users.
* Provide leadership and advice in the management of complex cases.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Please see job description for a comprehensive list of the main duties and responsibilities for this role as shift coordinator for MHUT.
Person specification
Essential
Essential criteria
* Registered Mental Health Nurse
* Educated to degree level or equivalent demonstrable experience.
* Substantial experience as a senior mental health practitioner within the NHS.
* Experience of delivery of clinical supervision
* Able to demonstrate managerial experience or potential.
* Extensive experience of working with patients with complex mental health needs.
* Working with multiagency safeguarding procedures. Experience of supervising the work of junior staff.
* Understanding key principles within mental health services
* Role and function of key partners in statutory and non-statutory agencies
* Team cultures and influencing factors in implementing change
* Ability to manage, motivate and supervise a professional MDT.
* Ability to identify and define team and individual training/development.
* Ability to build and maintain effective relationships with stakeholders.
* Ability to function and make decisions in high pressure clinical environments.
* Ability to manage own emotions and deal with others in highly charged situations
* Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.
Desirable criteria
* Management Qualification.
* Experience of business planning.
* Experience of resource management.
* ‘Local knowledge of services and facilities. Specialist knowledge of therapeutic interventions
📝 Application support - We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.