About the Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end‑to‑end, supporting users across a wide range of systems and technologies.
Job Details
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
Key Responsibilities
* Provide 1st & 2nd line IT support via phone, email, and ticketing system
* Troubleshoot hardware, software, and network issues
* Support Microsoft 365, Windows environments, and remote access
* Manage user accounts (AD / Azure AD) and onboarding/offboarding
* Assist with Intune, device management, updates, and deployments
* Contribute to IT improvements and small projects
Skills & Experience
* Experience in an IT support or IT Support Analyst role
* Strong Microsoft 365 and Windows troubleshooting skills
* Knowledge of Active Directory, Azure AD, and networking basics
* Experience using ticketing systems
* Strong communication and customer service skills
What’s On Offer
* Competitive salary
* Supportive, close‑knit IT team
* Exposure to varied technologies and projects
* Career development opportunities within a growing organisation
Apply Now
If you’re an experienced IT Support Analyst looking for a varied, hands‑on role where you can make a real impact, we’d love to hear from you.
Orbis Privacy Notice
https://orbis-group.co.uk/applicant-privacy
#J-18808-Ljbffr