Job Description
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Ref 23109
Job Title - Mandarin Speaking Commercial Partnerships & Operations Manager – UK-China Travel Programmes (Sponsorship Available)
The Skills You'll Need:
* Fluent in Mandarin and English, both written and verbal.
* Management experience in international education or cultural exchange programmes.
Your New Salary:
Up to £55k (Negotiable depending on experience)
Employment Type:
Permanent
Location:
Initially office-based in Liverpool, with flexible hybrid working options after passing probation.
Start Date:
ASAP
Reports to:
Chief Operations Officer
Working Hours:
8:30am-5:00pm (with 1-hour lunch break)
What You'll be Doing:
* Oversee delivery of UK-China travel programmes, ensuring operational excellence, compliance, and customer satisfaction.
* Design and manage culturally immersive itineraries for student exchanges, teacher delegations, and leadership visits.
* Coordinate logistics including travel, visas, accommodation, transport, and hosting arrangements.
* Liaise with DMCs and suppliers to ensure timely, accurate, and budget-conscious delivery.
* Provide strategic leadership to travel operations across the UK and China.
* Monitor sales-to-delivery lifecycle, ensuring smooth transitions and scalable processes.
* Identify and onboard new partner schools, DMCs, education institutions, and suppliers.
* Negotiate contracts and supplier agreements to secure quality and profitability.
* Build and manage relationships with schools, government bodies, and travel partners.
* Ensure cultural sensitivity and compliance with regulatory frameworks in both countries.
* Organise online events, virtual meetings, and delivery updates.
* Lead post-trip reviews and implement service improvements based on feedback and KPIs.
The Skills You'll Need to Succeed:
* Fluent in Mandarin and English (written and verbal).
* Minimum 5 years' experience in high-pressure operational roles in travel and/or hospitality industries.
* Strong knowledge of the China market, including education, travel, and regulations.
* Experience in travel, education, or international programme operations.
* Proven leadership in managing cross-border or remote teams.
* Business development and stakeholder engagement skills.
* Contract negotiation and supplier relationship management experience.
* Proficiency with Microsoft 365, HubSpot, Zoom, Monday.com, Xero, and WeChat.
* Intercultural awareness and professionalism in navigating cultural sensitivities.
* Willingness to travel between the UK and China.
* Ability to pass an enhanced DBS check.
Preferred Qualifications:
* Experience in international education or cultural exchange programmes.
* Knowledge of Chinese and UK safeguarding, travel risk, and compliance standards.
* Experience working with Chinese educational institutions or government bodies.
Please view all our Team China jobs at people-first-recruitment.
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Applicants are encouraged to send their CV as a Word document. Successful candidates will be contacted within 7 days. Due to high application volume, individual feedback cannot be provided.
Only candidates eligible to work in the UK and able to provide relevant documentation will be considered.
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