Restaurant Manager – Hugos
Location: Hoar Cross Hall, Staffordshire
Department: Food & Beverage
Reports to: Head of Food & Beverage
About Us
Nestled in the heart of
Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the
indulgence of a luxury spa resort. Offering an unrivalled guest experience, our
estate boasts exquisite dining venues, expansive gardens, and a world-class
spa. At Hoar Cross Hall, we're committed to delivering exceptional service and
creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is
to treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to the Hall and Spa. Our purpose is to
hire people with passion and positivity. We train you for skill, nurture you to
grow and achieve your goals….
We are looking for a passionate
and driven Restaurant Manager to lead the operation of Hugo’s Restaurant, The
Atrium, and Poolside Drinks Service. This is a fantastic opportunity for an
experienced hospitality professional to take ownership of multiple vibrant
service areas and deliver exceptional guest experiences.
About the Role
As Restaurant Manager, you will
oversee the day-to-day running of Hugo’s and associated outlets, ensuring
outstanding service, strong financial performance, and a highly engaged team.
You’ll play a key role in shaping the guest experience, driving standards, and
supporting the ongoing success of our Food & Beverage offering.
Key Responsibilities
Operations
* Leading the daily operation of Hugo’s Restaurant,
Atrium Lounge, and Poolside service
* Delivering exceptional guest experiences through
high standards of service, quality, and presentation
* Working closely with kitchen and bar teams to
ensure seamless service delivery
* Responding proactively to guest feedback and
continuously improve service standards
* Supporting the development and execution of events,
promotions, and new initiatives
Leadership & Team
Management
* Inspiring, leading, and developing a
high-performing F&B team
* Managing recruitment, onboarding, training, and
performance
* Creating and managing rotas to ensure effective and
efficient staffing
* Conducting regular team meetings and performance
reviews
Financial Performance
* Managing budgets, costs, and stock control to
maximise profitability
* Supporting the delivery of revenue and profit
targets
* Monitoring sales performance and implement
strategies to drive growth
* Ensuring compliance with purchasing and financial
procedures
Training & Development
* Identifying training needs and implement
development plans
* Ensuring all team members are fully trained and
supported in their roles
* Maintaining accurate training records and
compliance standards
Health & Safety
* Ensuring full compliance with food safety,
licensing, and health & safety legislation
* Maintaining high standards of hygiene, cleanliness,
and safety across all outlets
* Completing risk assessments and ensure team
awareness of safety procedures
* Promoting a safe and positive working environment
About You
* Have proven experience in a restaurant or F&B
management role
* Have excellent leadership and people management
skills
* Be commercially aware with experience managing
budgets and costs
* Be passionate about delivering exceptional guest
experiences
* Have excellent communication and organisational
skills
* Have knowledge of health & safety and food
hygiene regulations
Additional Information
* 45 hours per week
* Working 5 out of 7 days per week (including
evenings, weekends and bank holidays)
* Salary: £37,000 per annum
* Please note that we are
unable to offer visa sponsorship for this role. Applicants must have the
legal right to work in the UK and not require future sponsorship
Join us and we can offer you
benefits such as…
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities